![]() ![]() If they have any notifications, you will be able to hover over the notification to get additional information.įig.7 - Employee notifications F - Manage Assigned Shifts See HS Scheduling: Schedule Alerts for more information about schedule alerts. Selecting a red circle next to a name will show any warnings relating to that individual. Selecting an individual’s name shows more information about them. Select Filter to show schedules filtered by Schedule type, Job, Location, Day Part and Employee Attributeįig.4 - Filter Schedules E - Additional Info/Warnings.See HS Scheduling: Forecast and or Shift Generation Required for reasons your schedule may be locked.įig.3 - "i" information icon D - Filter Schedules Please note: A schedule may be locked for various reasons, and this is a good place to check to see why. Hovering over the Information icon will show live updates on the schedule’s status. SmartView is more spread out than ClassicView but allows for more hands-on interactivity while editing shifts.įig.2 - Smart View C - "i" Information Icon Switch between ClassicView and SmartView with these toggles. Navigate from week to week using the arrows, or by selecting specific dates. In the Scheduler, you can create and post each week’s schedules.įig.1 - Overview of Scheduler This article gives a quick overview of the available functions and has links to related articles with more in-depth information. If you are having a technical issue and need assistance, please contact us through the blue "Help" button in the corner or refer to our Support Contact Information article.The Scheduler provides the tools needed to create schedules efficiently. ![]() When someone switches companies, they should set up a new account. Please note: Also, confirm that the user is not using a username and password from a previous HotSchedules account. To learn more about how to change the status of a team member's account, check out this article.The account may be set to inactive or terminated, but a manager at the location will need to reactivate the account for this user to log in.This message indicates that the account a user is trying to log into is no longer active."Your account has been SUSPENDED" or "Your account is INACTIVE" Message when Logging in See this article for step by step instructions.Yes! If one of your employees is having trouble logging in, you can send them their username from the Staff tab and a link so they can reset their own password.Employees can use this articlefor step by step instructions to retrieve login information with an email address.Ĭan a Manager Reset an Employee's Login Information?.Forgotten password? - The employee must know their username, again as a manager you can send this to the employee.As a manager, you can check this or add an email if there isn't one Forgotten username? - The employee must know the email addressset against their user profile.If there is an email address linked to the account, the user can use the Forgot Username or Password tool on the website or the mobile apps.Sometimes people forget their username and/or password! If a user enters either of these incorrectly, they will receive an error that states 'invalid username or password'.A manager can check which email is linked to your account. If the email address is attached to their account, they may retrieve their username and password by following the steps below.Īn attached email address refers to the email that is linked to your account. Rather than generating a welcome sheet, the manager should follow the process to reset the user's password outlined belowĮmployee Forgot Username and/or Password Important Informationĭuring the setup process, users are given the option to set up an email address on their account.If the password has been changed, it will no longer display on the welcome sheet However, if the account has already been logged into, the employee will have been prompted to change their password.A welcome sheet for a brand new user will have a randomly generated numerical username and password.Welcome Sheets aren't Displaying Passwords See this article for step by step instructions Simply check the box beside the employee name(s) and select the Welcome Sheet button.Managers can provide this by printing their welcome sheet or sending an email invite from the Staff tab.A brand new employee will need their initial username and password to log into HotSchedules and set up their account.If anyone can't log in to their HotSchedules account or forgot and need to reset their password, listed below are some common scenarios that you can review to help them. ![]()
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